Liveperson ( (LPSN) ) has released its Q1 earnings. Here is a breakdown of the information Liveperson presented to its investors.
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LivePerson, Inc. is a prominent provider of enterprise conversational AI and digital transformation solutions, serving major global brands with its innovative platform. In the first quarter of 2025, LivePerson reported a total revenue of $64.7 million, which, despite being above the midpoint of their guidance range, marked a 24% decrease from the previous year due to customer cancellations and downsells. The company signed 50 deals, including expansions with major clients like IBM and new agreements with significant retailers and digital entertainment firms.
Key financial metrics revealed a net loss of $14.1 million, a significant improvement from the $35.6 million loss in the same quarter last year. The adjusted EBITDA was slightly positive at $0.2 million, showing resilience amidst challenges. The average revenue per customer increased by 2.4%, indicating strong performance in customer retention and expansion efforts.
LivePerson’s strategic focus on AI and digital transformation continues to drive growth, with the upcoming integration with Amazon Connect and increased adoption of its Generative AI suite. The company remains committed to enhancing its offerings to meet the evolving needs of its clients, particularly in regulated industries where AI risk and compliance are crucial.
Looking ahead, LivePerson’s management anticipates a challenging second quarter with projected revenue between $57 million and $60 million, reflecting a year-over-year decline. However, the company remains optimistic about its long-term strategy and its ability to adapt to market demands, aiming for sustained momentum in its business operations.
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